Warranty

Warranty coverage varies by supplier. Every mixer and machine we sell is backed by its manufacturer's warranty, and the terms differ from brand to brand and model to model. The specific coverage for your machine is listed on its product page and in the documentation that ships with it — always check the product page for the details that apply to your purchase.

How to find your coverage

Open the product page for the mixer you're considering and look for the warranty details in the description and specifications. If anything is unclear, contact us and we'll confirm the exact terms for that model before you order.

Making a claim

Email info@culinaryprofis.com or call (914) 278-1007 (Monday–Friday, 9am–5pm MST) with your order number, the product, and a description of the issue — photos or video help. We'll coordinate with the manufacturer to arrange parts, service, or a replacement under the applicable warranty.

What's generally not covered

Manufacturer warranties typically exclude normal wear, cosmetic damage, misuse, improper voltage or installation, and use beyond a machine's rated duty cycle. Exact exclusions are set by each manufacturer — see the product page for specifics.

Shipping damage

Freight or shipping damage is handled separately under our Shipping Policy. Please inspect your delivery on arrival, note any damage on the receipt, and contact us within 24 hours with photos.