Shipping Policy
Key Information
- Free Shipping: For orders over $200 within the United States — excludes freight items, see below
- Order Cutoff: 5 PM MST
- Order Handling: 1-2 business days (Monday to Friday)
- Order Transit: 4-7 business days (Monday to Friday)
Freight Items — Large Equipment
Some machines are too large and heavy to ship by parcel carrier. These are marked as freight items on their product page. Commercial mixers, floor grinders, slicers, bowl choppers and similar equipment can weigh anywhere from 100 to 500 lbs and must travel by freight carrier.
For these items, shipping is not included in the checkout total. The cost depends on the machine's weight and dimensions and on your delivery address — a 400 lb spiral mixer going across the country costs considerably more to move than a slicer going one state over, and no single flat rate can cover both honestly.
How it works:
- You place your order as normal.
- We work out the exact freight cost for your machine and your address.
- We contact you with that figure for your approval before anything ships.
- If it does not work for you, we cancel and refund in full — no argument, no restocking fee.
Nothing leaves the warehouse until you have agreed the freight cost. We also confirm dock access and doorway width before dispatch, so the machine can actually get where it needs to go.
Which items ship free?
Everything that travels by parcel carrier. That includes Ankarsrum stand mixers and all Ankarsrum attachments, panini grills, immersion blender shafts and accessories, smaller graters, and similar items. If a product page does not say it is a freight item, free shipping over $200 applies as normal.
Order Processing
Once you place your order, you will receive an order confirmation email. Your order will then be prepared and queued for shipment within our standard processing window.
Orders are typically processed within 1 to 2 business days, and any orders received after 5 PM MST will be processed on the following business day.
Shipping
- Order Handling Time: 1-2 business days (Monday to Friday)
- Transit Time: 4-7 business days (Monday to Friday), depending on your location
- Total Shipping Time: Approximately 5 to 9 business days from order to delivery
Shipping Costs
- Free Shipping: Available for parcel-shipped orders over $200 within the contiguous United States.
- Flat Rate Shipping: A flat fee of $20 applies to parcel orders under $200.
- Freight Items: Quoted individually after your order, as described above.
Alaska and Hawaii Shipping
We ship select products to Alaska and Hawaii. A flat shipping rate of $75 applies to eligible small parcel orders shipped to Alaska or Hawaii. Please note that transit times may be longer than for the contiguous U.S.
Important: The $75 flat rate applies to small parcel shipments only (e.g., countertop appliances and accessories). Large or heavy items that ship via freight carrier are not eligible for this flat rate. If you are ordering a freight-shipped item to Alaska or Hawaii, please contact us at info@culinaryprofis.com or (914) 278-1007 before placing your order so we can provide an accurate shipping quote.
Shipping Methods
We use third-party freight carriers for large or heavy shipments. If your order ships via freight, the courier will contact you to schedule a curbside delivery. Please ensure your correct phone number is provided at checkout.
Shipping Options
We offer the following delivery options (availability depends on the product):
- Curb-side Delivery: Delivered to your curb.
- Threshold Shipping: Item delivered to your porch or a sheltered/garage area.
- White Glove Delivery: Delivered to your room of choice, minor assembly (excluding saunas), and removal of packaging materials.
Shipping Couriers
We partner with trusted carriers such as UPS, FedEx, and Local Freight Companies, depending on your location and order size.
Warehouse Locations
We ship from multiple warehouses across the U.S. to reduce delivery times and ensure efficiency.
Order Tracking
Tracking information will be sent within 24 hours of your order leaving the warehouse. If you don't receive tracking within 6 business days, please contact us at info@culinaryprofis.com.
Address and Order Changes
To change your shipping address or cancel your order, email info@culinaryprofis.com as soon as possible. If your item has not yet shipped, we'll apply the update. Once shipped, changes are not guaranteed.
Order Cancellations
You may cancel your order before it ships. Please email info@culinaryprofis.com with your order number. If your item has already shipped, the return process from our Return & Refund Policy will apply.
Placing Orders
We do not accept orders by phone. Please place your order directly through the website by adding items to your cart and completing the checkout process.
Rescheduled Delivery
All freight deliveries require a signature. If you miss the delivery, the carrier will leave a note with instructions to reschedule.
Delayed Orders
If more than 7 business days have passed and you have not received your order, please allow an additional 3 days for potential shipping delays (e.g., weather, holidays). After that, contact us at info@culinaryprofis.com and we will assist you.
Damaged Orders
If your order arrives damaged, report it within 24 hours. Take photos of the damage and email them to info@culinaryprofis.com with your order number. We will promptly assist with a resolution.
Shipping Restrictions
We do not ship to P.O. boxes or internationally. We currently ship to the 48 contiguous U.S. states as well as Alaska and Hawaii.
By using our site, you agree to these terms. If you do not agree, please do not use the site.
Contact
If you have questions or requests, please contact us:
Email: info@culinaryprofis.com
Phone: (914) 278-1007
Business Hours: Monday to Friday, 9 am to 5 pm MST
Outfitting a kitchen? Let's spec it properly.
Tell us what you're mixing and how much of it. We'll come back with volume pricing, freight to your door, and an honest recommendation — including when a smaller machine is the right call.
- Volume and multi-location pricingOne kitchen or twenty. Tell us the scope and we price the whole project.
- Freight coordinated for youFloor models delivered and scheduled — we confirm dock and access before it ships.
- Spec help from working chefsFounded by Chef John and chef partners. We have run these machines in service.
- Net terms for qualified accountsPurchase orders welcome from schools, hospitals and government buyers.
Prefer to talk it through? (914) 278-1007 · Mon–Fri 9am–5pm MST