Privacy Policy

Last updated: January 15, 2025

This Privacy Policy describes how Culinary Profis (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.culinaryprofis.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and our users.

Personal Information We Collect

Information You Provide to Us:

Contact details including your name, address, phone number, and email.
Order information including billing and shipping address, payment confirmation, and product details.
Account information including usernames, passwords, and security details.
Customer support information when you interact with our team or send inquiries.

Information We Collect Automatically:

When you visit our Site, we may automatically collect information via cookies and similar technologies ("Cookies"), including:

Your device type, browser, IP address, and operating system
Browsing behavior, pages visited, time spent, and referring URLs
Usage Data to analyze and improve the Services

Information from Third Parties:

We may receive information about you from third-party sources, including:

Shopify, our e-commerce platform provider
Stripe, our payment processor
Marketing partners or ad platforms (if applicable)

How We Use Your Information

To Provide Products and Services: Fulfilling orders, processing payments, account management, shipping, and support.
Marketing and Promotions: If you opt in, we may send promotional emails about products or offers. You may unsubscribe at any time.
SMS Marketing: If you subscribe to our SMS program, we will use your phone number to send you marketing messages, promotions, order updates, and relevant notifications. Message and data rates may apply. You may opt out at any time by replying STOP.
Security and Fraud Prevention: Protecting the Site, your account, and detecting malicious behavior.
Customer Support and Service Improvement: Responding to inquiries and optimizing our offerings.

Cookies

We use cookies to power and improve our Site and Services. Cookies help remember preferences, track behavior for analytics, and personalize your experience. Most browsers accept cookies automatically, but you can set yours to reject them. Note: rejecting cookies may limit your experience.

We may use third-party cookies from platforms such as Shopify and Google Analytics to measure performance and behavior. For details, see: Shopify’s Cookie Policy.

Abandoned Cart and SMS Tracking

Culinary Profis’ website uses cookies to track the items you add to your shopping cart, including when a cart has been abandoned. This information is used to determine when to send abandoned cart reminder messages via SMS if you have opted into our text messaging program.

Use of Location Data

If you have provided consent, we may collect location data from your mobile device or browser to offer relevant content based on your geographic location. This data will only be used to enhance our services and provide location-specific promotions. You can disable location tracking at any time through your device or browser settings.

Disclosure of Personal Information

We may share your personal information in the following cases:

With service providers (e.g., payment processors, logistics partners, customer service platforms)
With marketing and advertising partners (if consented)
To comply with legal obligations or enforce our terms
In connection with a business transfer such as a merger or acquisition
With affiliates or within our corporate group
With your consent (e.g., social media widgets or third-party integrations)

SMS data (opt-ins and phone numbers) will not be sold or shared with third parties for marketing purposes outside of the services provided.

Categories of Data Disclosed (Transparency Table)

Category	Categories of Recipients
Identifiers (e.g., contact info, account)	Vendors, fulfillment partners
Order and transaction data	Payment processors, fraud protection tools
Internet activity and usage data	Analytics providers (e.g., Google Analytics)
Geolocation (if consented)	Marketing platforms, personalization tools

Sensitive Data Disclaimer

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Your Rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Request data portability
Object to data processing or request restrictions
Opt out of the sale or sharing of personal data (if applicable)

To exercise these rights, please contact us using the details below. We may ask for proof of identity before fulfilling your request. We will respond in a timely manner according to applicable law.

Children’s Data

We do not knowingly collect or solicit data from children under the age of 18. If we learn that we have collected personal information from a child, we will delete it promptly. If you believe we might have information from a child, please contact us.

Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet is 100% secure. Please avoid sending sensitive information via unprotected channels.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Do-Not-Track Signals

Our Site does not respond to Do-Not-Track browser settings at this time. For more on Do Not Track, visit: www.allaboutdnt.com.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices. The updated version will be indicated by a "Last updated" date and will be effective immediately upon posting.

Contact

If you have questions or requests related to this Privacy Policy, please contact us:

Email: info@culinaryprofis.com
Phone: (914) 278-1007
Business Hours: Monday to Friday, 9 am to 5 pm MST